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Already last year, Steuber GmbH started a test run with a handful of customers to see to what extent fault diagnosis via data glasses works in everyday life. The results convinced both customers and service staff.
Especially in corona times, one would like to avoid customer and supplier traffic that is not absolutely necessary in order to reduce the external influences on the company.
With the latest care package from Steuber, Steuber care live view Remote Support, you have the option of avoiding a technician call-out on site and minimising downtimes.
The heart of the new service offer is the data glasses of our technology partner RISE Technologies.
Customers receive the data glasses for rent from us as well as - of course - full support with the integration of the data glasses into your company network. Once these foundations have been laid, you have already connected to our remote support. Now nothing stands in the way of the first service session, now you are "our eye".
Remote diagnosis via data glasses enables the operating personnel, in cooperation with the Steuber team, to analyse electrical or mechanical problems and initiate the necessary measures - all without the need for on-site technicians.
Regardless of whether printing, print finishing or packaging machines are involved - the service via care live view is not specifically tied to a manufacturer.
The advantages
Data verification with automatic preflight. With PitStop to Switch you can automatically check and optimise your delivered customer data. The Steuber service team will help you with implementation and training on the new software.
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